SIM or OTP theft
Follow these steps in order.
- 1Never share any code you receive by SMS or WhatsApp, even with someone who says they are from PTA, your network or your bank.
- 2Real SIM re-verification happens at your network's franchise with your fingerprints, never over the phone.
- 3If you shared a WhatsApp code, open WhatsApp, verify your number again and turn on two-step verification.
- 4If your SIM suddenly stops working, call your network right away. Someone may be taking it over.
- 5Change your passwords and wallet PINs.
Ready-made report
Copy this text into your complaint to the bank, wallet, PTA or NCCIA. Add the sender number and the message.
Subject: Suspected scam message I received a message on __________ that I believe is a scam. Type of scam: SIM or OTP theft Sender number or link: __________ Message text: __________ I have not shared my PIN, OTP or card details. Please take action against this sender.