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What to do now

Fake relative in trouble

Follow these steps in order.

  1. 1Pause. Call your relative on their old, known number before doing anything.
  2. 2Ask a question that only the real person would know.
  3. 3Do not send money, mobile load or codes to a new number.
  4. 4Check with other family members.
  5. 5If it was fake, warn your family group and block the number.

Ready-made report

Copy this text into your complaint to the bank, wallet, PTA or NCCIA. Add the sender number and the message.

Subject: Suspected scam message

I received a message on __________ that I believe is a scam.
Type of scam: Fake relative in trouble
Sender number or link: __________
Message text: __________

I have not shared my PIN, OTP or card details. Please take action against this sender.

Other scam types